Terms
Welcome to thestickersite.com website terms and conditions for use.
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website. Please read them as they contain important information.
The following comprehensive information includes;
Cancelling orders, missing or damaged orders, returns procedure, refunds procedure, privacy, placing orders, payment, products, gift vouchers and promotional codes.
Contact Us
By Post:
The Sticker Site
Cherry Tree Studio
Truro
TR2 5QA
Email:
hello@thestickersite.com
Cancelling or changing an order
We are happy to make changes to your order up until a dispatch email has been sent. Please email hello@thestickersite.com with your order number and details of the required changes
If you’d like to add products to your order, please place a new order for these items.
If you wish to cancel it completely please email us at hello@thestickersite.com. Please quote your order number and order date.
If your order has already been dispatched or delivered, then you’ll need to follow our returns procedure in the event of any unwanted products.
Your purchase history
To find out more information on your past orders, please contact us at hello@thestickersite.com
Missing, incomplete or damaged orders
If your order hasn't arrived, please see our delivery page for estimated arrival times after an item has been dispatched.
If your order arrives incomplete, please view your order confirmation email to check what has arrived compared to the order placed, then contact us at hello@thestickersite.com
If your order arrives and the goods are damaged, please contact us at hello@thestickersite.com
Refunds policy
We promise to deliver the best quality custom products to you in a timely manner. If you are not satisfied with your order, please email us at hello@thestickersite.com and we will be happy to resolve any issue.
In the unlikely event that an error made by The Sticker Site is found, we are happy to issue a reprint at no extra cost.
To issue a full refund the original order will need to be sent back to help determine the cause of the problem. Return and original shipping charges are refundable if the error is determined to be by The Sticker Site in the processing of your order. Refunds cannot be processed for errors that are deemed beyond the control of The Sticker Site.
Personalised items will only be refunded if an error has been made by The Sticker Site.
Faulty Items
If for any reason a faulty product slips through our Quality Control checks, please contact us as soon as possible. Pictures may be requested to determine any problems. For a refund, the item will need to be returned to us within 90 days of purchase.
Your satisfaction is very important to us. You will not be charged return postage on faulty items
Condition of returns:
Returned items must be in the best possible condition, so please take reasonable care of them.
Delivery charges
We'll only refund the standard delivery charge (UK orders only).
Orders placed from outside of the UK
We dispatch to the UK and Republic of Ireland. The price you pay will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from Customs. As we are unable to advise you on the exact cost for the taxes and duties, we recommend contacting your local Customs office or tax authority before placing an order
TERMS AND CONDITIONS
Definitions
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means The Sticker Site; "Website" means the website located at www.thestickersite.com or any subsequent URL which may replace it; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
General
This site is owned and operated by The Sticker Site are the trading names. Operating Office: Old Moresk Road, Truro.
If you have any queries or comments about these terms & conditions please email us at hello@thestickersite.com
Registration
You warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Our Rights
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.
It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Recommendations
When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site. These are based top sellers, ratings and recently-viewed products.
Privacy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information").
We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
Processing your orders;
For statistical or survey purposes to improve this Website and its services to you
To administer this website;
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from The Sticker Site by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. You may unsubscribe from our contact list at any time by following the links from the bottom of the emails or contact us at hello@thestickersite.com
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email.
When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
Please check back frequently to see any updates or changes to our privacy policy.
Questions regarding this Policy should be emailed to us at hello@thestickersite.com
Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from The Sticker Site.
As your product is shipped we will send you a dispatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change my order
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English.
Contract cancellation under the Distance Selling Regulations
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Please follow the procedure set out in our Returns procedure
Payment
Payment will only be accepted via the website, via our secure PayPal or ClearAccept gateways. We cannot take payment via any other method.
Products
The Sticker Site has taken every care with the contents of this website to ensure that at the time of publishing all prices have been quoted correctly and product descriptions fairly described. Images used on the products have the appropriate copyright license via Shutterstock. In accordance with this, the images on our products must not be used by the customer for profit in any way. (For example, you must not "sell on" our stickers for your own profit. Stickers and other products sold on thestickersite.com are intended for personal use only)
All prices displayed include VAT.
The dimensions given are approximate only.
We have made every possible effort to display the colours of our products as accurately as possible on our website. However as the actual colour you will see will depend upon your monitor and browser, we cannot guarantee that the colour you see on your monitor will perfectly match the colour of the item delivered.
Each product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Damage to your computer
The Sticker Site make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen without anything that may damage it. The Sticker Site shall not be made liable for any loss or damage which may arise to computer equipment as a result of using this website.
To the extent permitted by applicable law, The Sticker Site disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. The Sticker Site shall not be liable to any person for any loss or damage which may arise from the use of any of the information in any of the materials on this website.
Gift Vouchers
1. Gift vouchers may not be exchanged for cash.
2. Credit cannot be given online therefore it is encouraged that the customer spend the total of the gift voucher
Promotional discounts
Coupons, discounts and promotional discount codes offered by The Sticker Site are valid only for use as part of a purchase made via The Sticker Site.com, unless otherwise stated. The Sticker Site reserve the right to withdraw coupons, discount codes and promotional discount codes without notice
Ownership of rights
All rights in this website are owned by or licensed to The Sticker Site.
Any use of this website or its contents without permission of The Sticker Site is prohibited. You may not modify, distribute or re-post anything on this website for any purpose.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.
The Website is provided on an "as is"and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract
Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or any special or indirect losses
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what The Sticker Site and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.